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Careers at OBP

Customer Service Support (Freight Forwarding)


SALARY:  20000 - 25000

If you have customer service support experience and freight forwarding background in one, check this opening and may be you're the one that we're looking for. 

Responsibilities

Operations

  • Creating and managing orders for new shipments
  • Creating import and export FCL, LCL, and Air forwarding jobs
  • Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
  • Lodging Sea Cargo, Export Customs Manifest, PRA
  • Sending documents to brokers for Import Clearance, EDN request for Export Clearance
  • Sending cartage advise, EDO, and other necessary documents to transport
  • Coordinate cartage with transport and client
  • Monitor customs clearance, follow up on missing documents and requirements to complete clearance
  • Send invoices to the clients once costing is approved and follow-up payment
  • Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
  • All email correspondence

 

Accounting

  • Check costs and approve invoices
  • Reconcile statement with accounts payable
  • Attach all invoices to EDOCS Customer Service and Sales Support
  • Answer phone calls and respond to emails from clients
  • Create potential clients in Client Intelligence and build database based on information provided
  • Draft quotes; follow-up feedback on proposals generated

 

Customer Service and Sales Support

  • Answer phone calls and respond to emails from clients
  • Create potential clients in Client Intelligence and build database based on information provided
  • Draft quotes; follow-up feedback on proposals generated
  • Any other tasks that may be assigned by the client/Team Leader

Requirements

  • Recent and solid 4-years of experience in Freight Forwarding, Shipping or Logistics is a preference
  • At least 4-years of experience in the same role/same industry is required for this position
  • Good customer service skills
  • Excellent English skills in both written and oral
  • Ability to cope with repetitive or continuous support queries
  • Solid computer skills with the ability to learn new systems quickly
  • With positive attitude towards difficult situation
  • Willing to work in Ortigas/temporary work from home
  • Can start ASAP

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