Customer Support Specialist (Freight Forwarding)

18,000.00 - 25,000.00

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Do you have service support experience and a freight forwarding background in one?  We need you! Hit the APPLY button now!

Job Summary

Responsibilities

Client Specific tasks 

Heavy email traffic

•  Organizing and updating the booking with any necessary conditions relevant.
•  Solving issues when they arise and getting solutions best for the client

Problem-solving to ship goods most efficiently and as per client requirements

•  Cost comparisons between shipping methods, carriers, incoterms
•  Potential location changes (origin and destination)

Constant and consistent updating of clients

•  When shipments are on time or not
•  Keeping client informed at all times

Constant and consistent follow-ups with agents

•  When things are good and bad
•  Keeping Agent accountable at all times
•  Providing informed, clear instructions

Spot Quoting

•  When carriers have been changed
•  When additional occurrences arise

Document checking

•  Bills of Lading
•  Airfreight / Seafreight
•  Agent invoices are correct against our tariffs

Requirements

• Recent and solid experience in Freight Forwarding, Shipping or Logistics is a preference
• Minimum of 1-4 years of experience in the same role/same industry is required for this position
• Good customer service skills
• Excellent English skills in both written and oral 
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• Must be willing to work in a fast-paced environment
• Efficient team member, especially in dynamic situations
• Able to work well independently with limited supervision
• Full-time positions available
• Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City

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