Helpdesk Officer
20,000.00 - 23,000.00
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Work with a team that values your skills and ideas. Apply and set your career to the next level!
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
- Receive/initiate calls or emails from/to the clients and will act as Level 1 or 2 support
- Manage reporting needs and expectations for both internal/external clients
- Gather user requirements through analyzing data, current systems, and business practice
- Collaborates with the process team to define and develop the documentation, SOPs, and other client requirements
- Meet and exceed client and company’s KPIs
Basic Helpdesk Support:
- Analyze on ticket types & requirements for the strategic effort to eliminate the cause
- User Setup and Termination Requests
- Perform Bug Investigation & Troubleshooting requests from clients
- Setup of restricted organizations
- Adding or Removing Security rights & analysis of reported errors
- Setup of automated document delivery
Escalation of Incidents to Process Team:
- Requests for training, customized reports/documents
- Security Access
- Setup of master data
- Requests for system upgrades
Requirements
- Minimum of solid and recent 1-year experience in a technical support role
- Good customer service and technical/troubleshooting skills
- Preferably with Freight Forwarding or Logistics background
- Excellent English skills in both written and oral
- Solid computer skills with the ability to learn new systems quickly
- With a positive attitude towards a difficult situation
- Willing to work in Ortigas, Pasig
- Amenable to work on shifting schedule
- Can start ASAP
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