·       Primary responsible in the formulation of operating guidelines and procedures on products and services, regulatory requirements and operational concerns

·       Documentation of the operating areas of the company. Constructs workflows for business process through flowcharts, procedure notes and associated quality documentation as required

·       Conduct audits as scheduled to ensure that all company policies and standard operating procedures are being complied by all departments.

·       Formulation and implementation of approved action plans for issues & challenges.

·       Implementation of approved deviations to plan and schedules, with necessary coordination with the units concerned.

·       Identify, design, recommend and document the improvement of business processes of the company and the clients

·       Identify and document business requirements obtained during business process mapping

·       Contribute to the training program and implementation strategy 

·       Conduct Business Case Analysis & Process Re-engineering for the company and the clients

·       Work collaboratively across all departments of the organization to help improve the management of a business process

·       Prepare Company Presentation for Client Visits and RFP purposes.

·       Will work hand in hand with the Process and Implementation Team.

·       Undertaking any other tasks or responsibilities at the behest of the Director of Business Operations

Competencies:

·       Proven ability to design business and operational processes which reduce waste and risk and improve quality

·       Must have a vision to focus on the entire process of the company from beginning to end

·       Proven ability to engage employees to inspire and empower them to provide input into process innovation.

·       Proven ability to encourage employees to embrace the new process once it is implemented.

·       Experience of working and engaging with stakeholders using a variety of techniques

·       Candidate must possess at least a Bachelors/College Degree, Engineering (others) or equivalent.

·       At least 2 year(s) of work experience as a Supervisor in Operations or Support Function

·       Preferably Six Sigma Yellow Belt and/or Green Belt trained/certified.

·       Possesses strong organizational, interpersonal and time management skills

·       Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts

·       Extensive background and experience in Project Management

·       Has excellent & effective written and oral communication skills

·       Strong team player with a high level of professionalism and initiative

·       Willing and able to work on a shifting schedule and during holidays

·       Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel & Visio

·       Must be willing to travel to Australia, US and UK

·       Applicants must be willing to work in Ortigas