· Primary responsible in the formulation of
operating guidelines and procedures on products and services, regulatory
requirements and operational concerns
· Documentation of the operating areas of the
company. Constructs workflows for business process through flowcharts,
procedure notes and associated quality documentation as required
· Conduct audits as scheduled to ensure that all
company policies and standard operating procedures are being complied by all
· Formulation and implementation of approved
action plans for issues & challenges.
· Implementation of approved deviations to plan
and schedules, with necessary coordination with the units concerned.
design, recommend and document the improvement of business processes of the
company and the clients
and document business requirements obtained during business process mapping
to the training program and implementation strategy
Business Case Analysis & Process Re-engineering for the company and the
collaboratively across all departments of the organization to help improve
the management of a business process
Company Presentation for Client Visits and RFP purposes.
· Will work
hand in hand with the Process and Implementation Team.
· Undertaking any other tasks or responsibilities
at the behest of the Director of Business Operations
Proven ability to design
business and operational processes which reduce waste and risk and improve
Must have a vision to
focus on the entire process of the company from beginning to end
· Proven ability to engage employees to inspire and empower them to
provide input into process innovation.
Proven ability to
encourage employees to embrace the new process once it is implemented.
Experience of working
and engaging with stakeholders using a variety of techniques