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Careers at OBP

Project Implementation Officer


SALARY:  up to 40,000

As a Project Implementation Officer, you must effectively communicate and understand the client's needs.

Responsibilities

  • Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics
  • Develop Project Plan/ Project Book for all start-up accounts
  • Communicate project details effectively to stakeholders and other department
  • Conduct weekly call updates to Clients on the status of each Implementation Stages
  • Leads multiple projects as assigned by the Director of Business Operations
  • Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met
  • Support and develop staff to improve efficiency and performance of the team
  • Drive and track process parameters critical to quality and process
  • Attend regular meetings with Management and client
  • Develop project management practices for team and coach/mentor team members, internal and external to the team
  • Proactively contribute ideas and give timely feedback to the Management Team
  • Submit weekly and monthly report to the client and Director of Business Operations
  • Disseminate client-specific information in a timely manner
  • Drive a positive and healthy working environment
  • Do any adhoc duties to be assigned by the Director of Business Operations

 

Requirements

  • Candidate must possess at least a Bachelor's/College Degree
  • At least 3 years’ experience in a client facing role and being responsible for overall relationship development and ownership
  • Positive attitude, pleasing personality, passionate and self-motivated
  • Understand client’s needs, participate in solutions development and effectively communicate to clients
  • Good background and experience in Project Management
  • Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concept is an advantage
  • Collaborate and motivate internal departments to ensure client needs are met and delivered
  • Demonstrates ability to develop and implement process improvement initiatives
  • Has Excellent written and oral communication skills
  • Willing and able to work on a shifting schedule and holiday
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel

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