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Careers at OBP

Team Manager


Are you ready for a new challenge? We are opening the Team Manager post! 

Responsibilities

  • Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviours and motivate employees
  • Provide work direction of all Team Leads on enhancing organization performance and career progression
  • Manage the day to day operation of the accounts of the company
  • Manage staffing level to ensure that staffing needs meets business requirements
  • Manage and coordinate workflow to achieve established business targets and objectives. Develops action plan, key projects and initiative to bridge gaps.
  • Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
  • Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
  • Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
  • Submit weekly and monthly report to the client and operations manager.
  • Address team’s needs and concerns, performance and motivation issues, and conflicts.
  • Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies
  • Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost effective manner
  • Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
  • Understand customer service level agreements as it relates to routing and prioritization
  • Perform other related duties as assigned

Requirements

  • Candidate must have stayed at least 6 months within the company
  • Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong Powerpoint and Excel skills 
  • Demonstrated ability to implement and develop strategies, build action plans and set goals
  • Possesses excellent reporting skills
  • Previous leadership/supervisory experience in a BPO environment/freight forwarding company
  • Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization and planning skills
  • Demonstrated ability to deal with issues involving clients
  • Demonstrated experience in handling complex employee issues
  • Must know how to mentor staff
  • Must be extremely knowledgeable of process and client management
  • Must have experience in developing business processes leading to increased operational efficiency
  • Exhibits good understanding of statistical reports, workforce management and staffing
  • Willing and able to work on a shifting schedule and holiday

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