Customer Service Specialist (Freight Forwarding)
20,000.00 - 25,000.00
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Do you have service support experience and a freight forwarding background in one? We need you! Hit the APPLY button now!
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
Operations
- Creating and managing orders for new shipments
- Creating import and export FCL, LCL, and Air forwarding jobs
- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
- Lodging Sea Cargo, Export Customs Manifest, PRA
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Sending cartage advise, EDO, and other necessary documents to transport
- Coordinate cartage with transport and client
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance
- Send invoices to the clients once costing is approved and follow-up payment
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
- All email correspondence
Accounting
- Check costs and approve invoices
- Reconcile statement with accounts payable
- Attach all invoices to EDOCS Customer Service and Sales Support
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build database based on information provided
- Draft quotes; follow-up feedback on proposals generated
Customer Service and Sales Support
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build database based on information provided
- Draft quotes; follow-up feedback on proposals generated
- Any other tasks that may be assigned by the client/Team Leader
Requirements
- At least 2-years of experience in the same role/same industry is required for this position
- Good customer service skills
- Excellent English skills in both written and oral
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation
- Willing to work in Ortigas/temporary work from home
- Can start ASAP
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