Name: OBP Careers
Address: 17th Floor, Cyberscape Gamma Topaz and Ruby Roads Ortigas Center, Brgy. San Antonio, Pasig City, 1800, Philippines

Customer Service Specialist (Freight Forwarding)

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If you have customer service support experience and a freight forwarding background in one, we need you!

Operations

Creating and managing orders for new shipments
Creating import and export FCL, LCL, and Air forwarding jobs
Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
Lodging Sea Cargo, Export Customs Manifest, PRA
Sending documents to brokers for Import Clearance, EDN request for Export Clearance
Sending cartage advise, EDO, and other necessary documents to transport
Coordinate cartage with transport and client
Monitor customs clearance, follow up on missing documents and requirements to complete clearance
Send invoices to the clients once costing is approved and follow-up payment
Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
All email correspondence

Accounting

Check costs and approve invoices
Reconcile statement with accounts payable
Attach all invoices to EDOCS Customer Service and Sales Support
Answer phone calls and respond to emails from clients
Create potential clients in Client Intelligence and build database based on information provided
Draft quotes; follow-up feedback on proposals generated

Customer Service and Sales Support

Answer phone calls and respond to emails from clients
Create potential clients in Client Intelligence and build database based on information provided
Draft quotes; follow-up feedback on proposals generated
Any other tasks that may be assigned by the client/Team Leader

At least 2-years of experience in the same role/same industry is required for this position
Good customer service skills
Excellent English skills in both written and oral
Ability to cope with repetitive or continuous support queries
Solid computer skills with the ability to learn new systems quickly
With positive attitude towards difficult situation
Willing to work in Ortigas/temporary work from home
Can start ASAP

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