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Client Services Executive

50,000.00 - 60,000.00

Be the link between customers and logistics—handle inquiries, track shipments, resolve issues, and deliver excellent service. Start your journey with OBP today!

Job Summary

Responsibilities

Client Specific Tasks:

• Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
• Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
• Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
• Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
• Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
• Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures.

Requirements

• Minimum of 2 years in customer service/account management in freight forwarding.
• Excellent verbal and written communication skills.
• Ability to think on your feet and find creative solutions.
• Accuracy in handling documentation and tracking information.
• Collaborate effectively with colleagues across departments.
• Experience with CargoWise software and proficient in advanced Excel functionalities.
• Must be amenable to work on site in Ortigas Pasig and Cubao
• Must be amenable to work in any shift schedule
• Can start ASAP