OBP is an active member of the Contact Center Association of the Philippines (CCAP).
CCAP is the official industry organization for call centers in the country. Its mission is to harness, harmonize, and galvanize sectors in pursuit of sustaining the country's top position in the global contact center industry. In addition, the organization aims to drive CRM (Customer Relationship Management) innovations and best practices.
As a member of the Information Technology and Business Process Association of the Philippines (IBPAP), OBP upholds the high ethical standards that the IBPAP stands for to make the Philippines the premier destination for business process outsourcing services.
IBPAP supports its members in various initiatives that aim to accelerate the industry's growth and maintain its global competitiveness, strengthen domain expertise and capabilities in the emerging sectors, leverage advancements in technology and ensure the Filipino talent is digital-ready.
Offshore Business Processing has passed the accreditation process and attained its ISO 9001:2015 certification as the company successfully complied with the requirements for quality management systems.
OBP's ISO 9001:2015 certification affirms our commitment to continual improvement and our motivation to serve and further our Client's interests while spearheading quality consciousness across all our services.
ISO 9001:2015 is an international standard dedicated to Quality Management Systems (QMS). It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible.
OBP is proud to be PEZA-certified (Philippine Economic Zone Authority), an agency attached to the Department of Trade and Industry (DTI) created to promote investments in the Philippines. Through this accreditation, OBP proves to be a globally competitive and ecologically sustainable business environment to investors as managed by the efficient administration and services of PEZA.
This certification status shows our commitment to doing serious business in the Philippines, and also allows our clients to leverage these benefits too. This also reflects the OBP's growth in the competitive BPO industry, marked by its commitment to continually offer world-class outsourcing services to clients worldwide.