Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Salary : 30,000 - 40,000
Customer Relation Key Outcomes:
Answer & Handle customer requests
Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
Find suitable solutions for customer requests (White/Orange/Purple)
Adhere to client-specific operational procedures (SOP)
Represent the client to carriers and FXL network
Negotiate with suppliers
Validate service quotes if necessary
Inform the customer in real-time
Update instructions for Hand-Over
Operational Key Outcomes:
Create files in F.A.S.T in accordance with KPIs
Give instructions to the Back Officer
Maintain constant communication with the Back Officer
Be able to handle the complete processing of both national and international shipments
Track and monitor in F.A.S.T in real-time
Follow up on confirmations of loading, pickup, and delivery of goods
Check files according to the checklist
Control administrative documents, forms related to the transport of goods, and content.
Update dedicated IT tools
Manage dispute cases.
Supervise the activity of Back Officers
Requirements
6–8 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
Full mastery of the specificities of all transportation modes, particularly and time-critical
Proven managerial and coordination skills, with the ability to lead, guide, and support front-line
Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
Business-level English proficiency (spoken, written, and reading).
Excellent written and verbal communication skills, suitable for client escalation management.
Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
Strict adherence to procedures, service organization, schedules, break times, and holidays.
Consistent compliance with company Quality, Hygiene, and Safety standards.
High organizational capability, with demonstrated reactivity and proactivity in operational execution.
Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
Working knowledge of relevant computer and operational tools.
Availability for 24/7/365 shift-based operations, including public holidays, in line with service
