Customer Service Representative is responsible for handling customer enquiries, processing orders, and supporting daily operations.
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Salary : Up to 30,000
Answer customer calls and respond to emails in a professional manner
Process customer orders accurately in the system
Provide information on pricing, products, and delivery timeframes
Resolve basic customer enquiries and escalate complex issues when required
Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing
Maintain accurate customer records and system updates
Generic Tasks for Customer Service – Non-Freight:
Responding to customer inquiries, requests, and complaints through various channels such as phone, email chat, or social media. Providing information about products, services, policies, and procedures.
Assisting customers in resolving issues, complaints, or technical difficulties. Identifying problems, analyzing situations, and finding appropriate solutions to ensure customer satisfaction.
Assisting customers with placing orders, tracking shipments, processing returns or exchanges, and resolving any related issues.
Managing customer accounts, updating customer information, and maintaining accurate records of interactions and transactions.
Developing a comprehensive understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
Collecting and documenting customer feedback, suggestions, and complaints to provide insights to the company for improvement.
Identifying opportunities to recommend additional products or services to customers, with the goal of increasing sales and customer satisfaction.
Maintaining detailed records of customer interactions, transactions, inquiries, and complaints. Generating reports on customer feedback, trends, and issues.
Maintaining a professional and courteous demeanor while interacting with customers. Following company guidelines and protocols for customer service.
Requirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Must have high level of attention to detail and accuracy
Good customer service skills
Excellent English skills in both written and oral
Ability to cope with repetitive or continuous support queries
Solid computer skills with the ability to learn new systems quickly
With positive attitude towards difficult situation
