Customer Support Specialist (Freight Forwarding)

18,000.00 - 25,000.00

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Do you have service support experience and a freight forwarding background in one?  We need you! Hit the APPLY button now!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning


Client Specific tasks 

Heavy email traffic

  •  Organizing and updating the booking with any necessary conditions relevant.
  •  Solving issues when they arise and getting solutions best for the client

Problem-solving to ship goods most efficiently and as per client requirements

  •  Cost comparisons between shipping methods, carriers, incoterms
  •  Potential location changes (origin and destination)

Constant and consistent updating of clients

  •  When shipments are on time or not
  •  Keeping client informed at all times

Constant and consistent follow-ups with agents

  •  When things are good and bad
  •  Keeping Agent accountable at all times
  •  Providing informed, clear instructions

Spot Quoting

  •  When carriers have been changed
  •  When additional occurrences arise

Document checking

  •  Bills of Lading
  •  Airfreight / Seafreight
  •  Agent invoices are correct against our tariffs


  • Recent and solid experience in Freight Forwarding, Shipping or Logistics is a preference
  • Minimum of 1-4 years of experience in the same role/same industry is required for this position
  • Good customer service skills
  • Excellent English skills in both written and oral 
  • Ability to cope with repetitive or continuous support queries
  • Solid computer skills with the ability to learn new systems quickly
  • Must be willing to work in a fast-paced environment
  • Efficient team member, especially in dynamic situations
  • Able to work well independently with limited supervision
  • Full-time positions available
  • Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City

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