Helpdesk Officer

20,000.00 - 23,000.00

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Work with a team that values your skills and ideas. Apply and set your career to the next level!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning


  • Receive/initiate calls or emails from/to the clients and will act as Level 1 or 2 support
  • Manage reporting needs and expectations for both internal/external clients
  • Gather user requirements through analyzing data, current systems, and business practice
  • Collaborates with the process team to define and develop the documentation, SOPs, and other client requirements
  • Meet and exceed client and company’s KPIs

Basic Helpdesk Support:

  • Analyze on ticket types & requirements for the strategic effort to eliminate the cause
  • User Setup and Termination Requests
  • Perform Bug Investigation & Troubleshooting requests from clients
  • Setup of restricted organizations
  • Adding or Removing Security rights & analysis of reported errors
  • Setup of automated document delivery

Escalation of Incidents to Process Team:

  • Requests for training, customized reports/documents
  • Security Access
  • Setup of master data
  • Requests for system upgrades


  • Minimum of solid and recent 1-year experience in a technical support role
  • Good customer service and technical/troubleshooting skills
  • Preferably with Freight Forwarding or Logistics background
  • Excellent English skills in both written and oral
  • Solid computer skills with the ability to learn new systems quickly
  • With a positive attitude towards a difficult situation
  • Willing to work in Ortigas, Pasig
  • Amenable to work on shifting schedule
  • Can start ASAP

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