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Helpdesk Officer
20,000.00 - 23,000.00
Work with a team that values your skills and ideas. Apply and set your career to the next level!
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Receive/initiate calls or emails from/to the clients and will act as Level 1 or 2 support
Manage reporting needs and expectations for both internal/external clients
Gather user requirements through analyzing data, current systems, and business practice
Collaborates with the process team to define and develop the documentation, SOPs, and other client requirements
Meet and exceed client and company’s KPIs
Basic Helpdesk Support:
Analyze on ticket types & requirements for the strategic effort to eliminate the cause
User Setup and Termination Requests
Perform Bug Investigation & Troubleshooting requests from clients
Setup of restricted organizations
Adding or Removing Security rights & analysis of reported errors
Setup of automated document delivery
Escalation of Incidents to Process Team:
Requests for training, customized reports/documents
Security Access
Setup of master data
Requests for system upgrades
Requirements
Minimum of solid and recent 1-year experience in a technical support role
Good customer service and technical/troubleshooting skills
Preferably with Freight Forwarding or Logistics background
Excellent English skills in both written and oral
Solid computer skills with the ability to learn new systems quickly
With a positive attitude towards a difficult situation
