Operations Manager

75,000.00 - 95,000.00

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A qualified applicant must possess excellent management in people and operations.
OBP wants you. APPLY now!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning


  • Formulate and implement a strategy to meet targets and quality objectives of the company;
  • Coordinate with resource management for requirements, including telecom, facilities, and staffing;
  • Work collaboratively with Business Leaders to fully understand growth opportunities with our strategic initiatives and effectively executes these initiatives to meet the company objectives
  • Understand the client’s future direction and plans and championing this direction within the organization
  • Deliver positive customer service experience by listening to each client's needs, setting their expectations and presenting solutions to address issues/challenges
  • Responsible in addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.
  • Develop and implement systems process for customer interaction
  • Design and implement planning activities that ensure a successful operation
  • Develop and maintain an environment that promotes professional and positive communication within the operations and fosters teamwork within the company
  • Monitor operational statistics and trends, including reports, production statistics and volume projections, and takes appropriate action to ensure customer needs are satisfied and growth targets are met
  • Oversee administration of performance appraisals and meets with direct reports on a monthly basis to discuss performance, and provide coaching and development opportunities
  • Oversee handling of all disciplinary situations appropriately
  • Forecast industry and business trends
  • Find new methods, techniques and procedures to improve and streamline the existing processes that will help the company in continuously exceeding the customer requirements
  • Participate and/or leads in process improvement and/or project management
  • Manage client relationships and identify opportunities for additional client support
  • Communicate with Internal and External clients
  • Enhance personal knowledge of BPO technology and make improvement recommendations 
  • Manage, improve, and ensure exceptional OPS performance
  • Identify, design, and implement creative business solutions for the company
  • Implement and oversee the quality of deliverables and manage team relationships effectively
  • Conduct regular meeting to improve productivity, product knowledge and customer satisfaction
  • Work with senior stakeholders
  • Identify and address challenges and opportunities for the company
  • Ensure KPIs are in place and production targets are met


  • Candidate must possess at least a Bachelors/College Degree, Engineering (others) or equivalent
  • At least 5 year(s) of working experience as an Operations Manager in a BPO set-up is required for this position
  • Ability to use logic and reason to identify the strengths and weaknesses of alternative solution
  • Must have exceptional qualities, such as but not limited to, analytical and problem-solving skills, project management, organizational skills, adaptability to pace and change, client-focused, and interpersonal manifested in collaboration
  • Must possess strong organizational, interpersonal and time management skills
  • Must have excellent & effective written and oral communication skills
  • Extremely knowledgeable in process and client management
  • Willing and able to work on a shifting schedule and during holiday
  • Must be amenable to work in Ortigas and Cubao

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