Process Manager

50,000.00 - 70,000.00

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🚀 We’re Hiring: Process Manager (Lean Six Sigma Expert) 🚀

Ready to turn chaos into clarity? OBP is looking for a Process Manager who knows their way around Lean Six Sigma and thrives on optimizing operations.

If you’re a sharp problem-solver who loves streamlining workflows and driving real results, we want to hear from you!

✨ Make your mark. Join the experts. Let’s build better, together.

Job Summary

Responsibilities

 

🔧 What You’ll Do

🔹 Lead and manage org-wide process improvement projects using Lean Six Sigma

🔹 Collaborate with teams to simplify workflows and drive automation

🔹 Conduct and lead Lean Six Sigma training (Champion, Yellow, Green Belt)

🔹 Mentor and coach teams in using continuous improvement tools

🔹 Plan and execute initiatives aligned with company strategy

🔹 Act as a change agent to promote a culture of continuous improvement

🔹 Identify root causes and improvement areas, and report on progress

🔹 Oversee multiple cross-functional projects with stakeholders and managers

🔹 Drive cultural transformation, regional planning, and quality enhancement

🔹 Lead our business consultancy team and manage client-facing process reviews

🔹 Develop and maintain SOPs for both internal and external needs

Requirements

 

🧩 What You Bring

✅ 5+ years in contact center management

✅ At least 1 year applying Lean Sigma/Six Sigma or Project Management tools

✅ Strong knowledge of call center operations

✅ Bachelor’s degree in a business-related field (or equivalent experience)

✅ Lean Six Sigma Green Belt certification (required)

✅ Proven experience in project delivery, stakeholder management, and reporting

✅ Strong risk assessment and mitigation skills

✅ Clear understanding of how to measure and ensure project success

✅ Willing to work onsite in Ortigas (Pasig City) or Cubao (Quezon City)

✅ Ready to start ASAP

 

🚀 Ready to Make an Impact?

Be part of a team that values excellence, innovation, and collaboration. At OBP, we don’t just improve processes — we empower people to do their best work.

📩 Apply now and help us build better, smarter systems.

Apply Now