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Project Implementation Officer
30,000.00 - 35,000.00
As a Project Implementation Officer, you must effectively communicate and understand the client's needs.
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics
Develop Project Plan/ Project Book for all start-up accounts
Communicate project details effectively to stakeholders and other department
Conduct weekly call updates to Clients on the status of each Implementation Stages
Leads multiple projects as assigned by the Director of Business Operations
Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met
Support and develop staff to improve efficiency and performance of the team
Drive and track process parameters critical to quality and process
Attend regular meetings with Management and client
Develop project management practices for team and coach/mentor team members, internal and external to the team
Proactively contribute ideas and give timely feedback to the Management Team
Submit weekly and monthly report to the client and Director of Business Operations
Disseminate client-specific information in a timely manner
Drive a positive and healthy working environment
Do any adhoc duties to be assigned by the Director of Business Operations
Requirements
Candidate must possess at least a Bachelor's/College Degree
At least 3 years’ experience in a client facing role and being responsible for overall relationship development and ownership
Positive attitude, pleasing personality, passionate and self-motivated
Understand client’s needs, participate in solutions development and effectively communicate to clients
Good background and experience in Project Management
Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concept is an advantage
Collaborate and motivate internal departments to ensure client needs are met and delivered
Demonstrates ability to develop and implement process improvement initiatives
Has Excellent written and oral communication skills
Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
Willing and able to work on a shifting schedule and holiday
