Keep shipments on track, prep docs, and lead airfreight ops at OBP. Ready to own the role? Apply now and make it happen!
Job Summary
Working with us means being part of a team that gets things done—and enjoys the journey. You can expect:
HMO on Day 1 – your health and peace of mind come first
Bonuses, incentives, and recognition – we reward results
Skill-building and training – we invest in your growth
Work-life balance – because your time matters
Opportunities to travel or cross-train as you grow
A supportive, collaborative culture that brings out your best
Responsibilities
Client specific Tasks:
Day to Day Collaboration
Daily Operation: Handle customer’ enquiries, coordinate with Operating companies on shipment tracking, cargo uplift, customs clearance, delivery.
Monthly War Room: Attend month end war room meeting, coordinating with Operating companies to tackle hot shipments.
Complaint: Handle customer’ complaints, work with Operating companies on corrective action plans.
Reporting
Daily / Monthly generate reports from system or work with Operating companies in customer format, including shipment track & trace report, EDI data transmission report, billing report, CO2 emission report, damage & loss report.
Billing
External Billing: Check all the invoices on monthly basis, ensure invoices billed correctly and sent to customer or customer appointed billing houses via EDI or physically within requested timeframes.
Internal Billing: Prepare control tower cost allocation and invoice monthly, get approval via system.
Settlement: Work with Finance team on AR and follow up overdue payment.
MBR / QBR
Data Collection & Analysis: Collect data from Internal system or Operating companies, assess performance again KPI.
Communicate Result: Share KPI results with internal stakeholders, work with Operating companies on root causes and improvement plans.
MOM: Prepare meeting minutes with action items of each review.
Follow up: Follow up action items with internal stakeholders before next meeting.
Generic tasks
Responsibilities:
Enter data from source documents into prescribed computer database, files and forms
Check completed work for accuracy and correct data when necessary
Comply with data integrity and security policies
Provide customers with product and service information with highest quality standard
Research required information using available resources
Operations
Creating and managing orders for new shipments
Creating import and export FCL, LCL, and Air forwarding jobs
Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
Lodging Sea Cargo, Export Customs Manifest, PRA
Sending documents to brokers for Import Clearance, EDN request for Export Clearance
Sending cartage advise, EDO, and other necessary documents to transport
Coordinate cartage with transport and client
Monitor customs clearance, follow up on missing documents and requirements to complete clearance
Send invoices to the clients once costing is approved and follow-up payment
Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
All email correspondence
Requirements
3–5 years of experience in freight forwarding or logistics (required)
Preferably a Licensed Customs Broker and with import/export shipment data entry experience
Graduate of BS Customs Administration or related program
Experience using CargoWise will be an advantage
Typing speed of 45 WPM or more, with a strong focus on accuracy
Detail-oriented, organized, and able to multitask
High computer literacy and MS Office proficiency
Strong English communication skills—both written and verbal
A proactive mindset and ability to stay calm under pressure
A true team player who thrives in a fast-paced environment
Amenable to work on site in Ortigas Pasig and Araneta Cubao
Amenable to work in shift schedule
🌍 Why You’ll Love Being Here
We believe logistics isn’t just about moving goods — it’s about moving people forward. Here, you’ll grow with the company, expand your skill set, and work in a place where your role directly impacts success.
If you want to work somewhere you can contribute, grow, and succeed—you’ve found it.
