Ready to take your IT expertise to the next level with OBP? Provide hands-on support, help users succeed, and grow your skills in a collaborative, energetic team.
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Salary : 28,000 - 32,000
Provide first and second-level technical support via phone, email, and remote tools.
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365, Windows operating systems, and common business applications.
Manage and resolve tickets within agreed SLAs using a ticketing system.
Perform user account administration (Active Directory, Azure AD).
Assist with onboarding/offboarding users (account setup, permissions, hardware provisioning).
Monitor system alerts and respond proactively to incidents.
Escalate complex issues to senior engineers when required.
Document troubleshooting steps, resolutions, and knowledge base articles.
Maintain strong client relationships through clear communication and professionalism.
Stay up to date with current technologies through study and certifications
Requirements
Minimum 2 years’ experience in an IT support or service desk role (preferably within an MSP environment)
Strong knowledge of:
Windows 10/11 and basic Windows Server environments
Microsoft 365 (Exchange Online, Teams, SharePoint)
Active Directory and user management
Networking fundamentals (DNS, DHCP, TCP/IP)
Experience with remote support tools and ticketing systems.
Excellent problem-solving and troubleshooting skills.
Strong communication skills (both written and verbal).
Ability to prioritise and manage multiple tasks in a fast-paced environment.
Desirable Skills
Degree/Diploma in IT.
Experience with RMM (Remote Monitoring & Management) tools.
Familiarity with backup solutions and cybersecurity best practices.
Exposure to virtualization technologies (e.g., VMware, Hyper-V).
Basic scripting knowledge (PowerShell preferred).
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications).
Personal Attributes
Customer-first mindset with a strong focus on service delivery.
Team-oriented with a willingness to learn and grow.
Strong attention to detail and documentation.
Ability to work independently and take initiative.
Adaptable and resilient in a dynamic MSP environment.
Must be willing to work in a fast-paced environment
Efficient team member, especially in dynamic situations
Able to work well independently with limited supervision
Full-time positions available
Amenable to report onsite in either Ortigas, Pasig City / Cubao, Quezon City
