Team Manager/Shift Manager

60,000.00 - 75,000.00

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Do you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY now!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning


  • Develops and maintains an energetic, high-performance company culture that inspires employee commitment, implement Reward and Recognition programs that drive key behaviors and motivate employees
  • Provides work direction of all Team Leads on enhancing organization performance and career progression  
  • Manages the day to day operations of the accounts of the company
  • Manages the staffing level to ensure that staffing needs to meet business requirements
  • Manages and coordinates workflow to achieve established business targets and objectives.
  • Develops action plan, key projects and initiatives to bridge gaps.
  • Ensures that all performance and service standards are met in the areas of quality, processing time and productivity
  • Attends regular meetings with management to improve productivity, product knowledge, and customer satisfaction
  • Delivers complex client engagements that help identify, design, and implement creative business solutions for the company
  • Submits weekly and monthly reports to the client and operations manager.
  • Addresses the team’s needs and concerns, performance and motivation issues, and conflicts.
  • Partners with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies
  • Enhances overall value by assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective manner
  • Keeps customer needs at the forefront of all business strategies, initiatives, and decisions and evaluate all actions in terms of their value to the customer
  • Understands the customer service level agreements as assigned


  • At least 2 years of experience in the same job functions
  • Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office,
  • Strong Powerpoint and Excel skills
  • Demonstrated ability to implement and develop strategies, build action plans and set goals
  • Possesses excellent reporting skills
  • Previous leadership/supervisory experience in a BPO environment/freight forwarding company
  • Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization and planning skills
  • Demonstrated ability to deal with issues involving clients
  • Demonstrated experience in handling complex employee issues
  • Must know how to mentor staff
  • Must be extremely knowledgeable of process and client management
  • Must have experience in developing business processes leading to increased operational efficiency
  • Exhibits good understanding of statistical reports, workforce management and staffing
  • Willing and able to work on a shifting schedule and holiday

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