Thank you for your interest in this role. Unfortunately, the post has been filled and is currently unavailable for candidates. Click here to view more job openings or you can upload your resume via our resume bank.

Team Manager/Shift Manager

60,000.00 - 75,000.00



Do you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY now!

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • Develops and maintains an energetic, high-performance company culture that inspires employee commitment, implement Reward and Recognition programs that drive key behaviors and motivate employees
  • Provides work direction of all Team Leads on enhancing organization performance and career progression  
  • Manages the day to day operations of the accounts of the company
  • Manages the staffing level to ensure that staffing needs to meet business requirements
  • Manages and coordinates workflow to achieve established business targets and objectives.
  • Develops action plan, key projects and initiatives to bridge gaps.
  • Ensures that all performance and service standards are met in the areas of quality, processing time and productivity
  • Attends regular meetings with management to improve productivity, product knowledge, and customer satisfaction
  • Delivers complex client engagements that help identify, design, and implement creative business solutions for the company
  • Submits weekly and monthly reports to the client and operations manager.
  • Addresses the team’s needs and concerns, performance and motivation issues, and conflicts.
  • Partners with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies
  • Enhances overall value by assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective manner
  • Keeps customer needs at the forefront of all business strategies, initiatives, and decisions and evaluate all actions in terms of their value to the customer
  • Understands the customer service level agreements as assigned

Requirements

  • At least 2 years of experience in the same job functions
  • Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office,
  • Strong Powerpoint and Excel skills
  • Demonstrated ability to implement and develop strategies, build action plans and set goals
  • Possesses excellent reporting skills
  • Previous leadership/supervisory experience in a BPO environment/freight forwarding company
  • Proven innovative problem-solving abilities and decision making skills required, in addition to prioritization and planning skills
  • Demonstrated ability to deal with issues involving clients
  • Demonstrated experience in handling complex employee issues
  • Must know how to mentor staff
  • Must be extremely knowledgeable of process and client management
  • Must have experience in developing business processes leading to increased operational efficiency
  • Exhibits good understanding of statistical reports, workforce management and staffing
  • Willing and able to work on a shifting schedule and holiday

Please wait...
Job Openings
Refer a Friend
Resume Bank

Recruitment Fraud Notice

Click here to read