Do you have what it takes to be one of OBP's Telemarketing Team? Check the details below to know further!
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
General Scope of Responsibility:
Contact businesses by telephone to set an appointment with the key person of the company
Explain the product or service to potential customers
Deliver scripted sales pitch to the customer
Adjust scripted sales pitch to meet the needs of specific individuals
Obtain and record customer information including names and addresses as well as reaction to the product or service offered
Secure contact details of potential customers from sources including telephone directories and purchased lists
Respond proactively to customers in order to respond to questions and clarifications
Coordinate and schedule meetings with potential and existing customers as necessary
Generate and ensure availability of active leads
Comply with achieving the set KPIs that is relevant to the role
Receive orders and accurately record the details / transactions into the computer system
Handle customer objections by means of proper rebuttals
Conduct follow up calls / meetings until closure of transaction
Schedule appointments for sales staff to meet prospective customers
Conduct customer and marketing surveys
Research any required information using available resources
Any other related tasks that may be assigned by the client or Team Leader
Adhere to Management strategies in assisting with Data Entry-related tasks as delegated in urgent situations
Client specific tasks:
Lead Generation
Appointment Setting
Sales Calls
Data Mining
Email customers to find out operation system they are using
Call customers to find out what operation system they are using
Update Salesforce CRM with information
Requirements
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Advertising/Media, Mass Communications, Marketing or equivalent
Above average English communication skills
At least 1 year of working experience in the related field / in the Freight Forwarding industry is required for this position
At least with 1 year of experience specializing in Customer Service, Telesales/Telemarketing or equivalent
Knowledge of sales and marketing principles and strategies
Good ability to maintain professionalism with customers who do not respond positively to their calls
Ability to multi-task and complete each task accordingly
Must be a team player
With positive attitude towards difficult situation
