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Total Quality Manager (BPO)
60,000.00 - 90,000.00
OBPI is hiring for Total Quality Managers with BPO experience and high proficiency in Six Sigma.
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
Manage OBPI’s Total Quality Management function by implementing Six Sigma initiatives
Plan, develop and upgrade quality strategies and policies, programs and initiatives with the goal to achieve the organization’s annual target and long-term strategies
Analyze and implement new testing tools, measurement systems, processes and techniques to maintain the quality standards of the Company
Oversee the creation and periodic review of the quality management system adopted in the company, which includes manual, quality procedures, maintenance manual and work instructions
Collaborate with the Internal Audit and Compliance team to maintain the Company’s SOP and company guidelines
Monitor the quality compliance of each department to ensure that set goals are being met
Work with the Senior Management Team in identifying process improvement opportunities
Orient all corresponding staff on the importance of quality and its impact to the organization
Ensure the availability of legible, identifiable and updated OBPI Documented Information
Maintain awareness of the business context and company profitability, including budgetary control issues on a regular basis
Ensure the dissemination of total quality management’s benefits and importance to all employees on a common platform
Research new trends and progresses in quality management to develop better strategies
Collate and analyze quality performance data and charts against defined parameters
Analyze customer satisfaction surveys to enhance quality measures and improve the organization’s performance against the customer’s expectations
Handle technical inquiries and consultation requests on quality measures and related best practices
Maintain strict adherence to internal policies and controls within organization
Adapt quickly to complex culture and develop successful professional relations with Clients
Provide strategic recommendations in improving the Total Quality Management function to mitigate existing issues and to prevent any future concerns
Adherence to any related tasks or responsibilities at the behest of the Country Director.
Requirements
Bachelor’s or Master’s Degree in Business Management or equivalent
Six Sigma Green Belt / Black Belt certified
5 years+ of experience in process improvement, quality management and/or related field
3 years+ of solid supervisory experience in the same field
Solid knowledge / background in QMS and ISMS Management
Familiarity with Quality Systems (ISO)
Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality
Management concepts
Effective and excellent written and verbal English communication skills
Excellent organizational and time management skills
Highly proficient in using MS Office, Access and Visio
Excellent presentation skills with the ability to talk at all levels of the business
Proven experience delivering successful projects within multiple industry verticals
Strong client focus, providing consultative and strategic insight into projects and solutions
Ability to lead teams across multiple locations to ensure successful delivery
Excellent analytical and problem-solving skills
Demonstrated business acumen or business decision skills and successful experience managing all aspects of program, including communicating with stakeholders and directing teams and resources
Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels
