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Training Supervisor

40,000.00 - 45,000.00

Can you work in dynamic situations and can mitigate problems? Join our growing team at OBP. APPLY NOW!

Job Summary

Responsibilities

• In-charge of training set-up, timelines and reports to the Operations Manager
• Conducts trainings for new hires/existing employees
• Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages logistics, manpower and schedules
• Oversees the activities of the training department in delivering programs that are responsive to individual, operational and client needs
• Receives training needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs
• Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours
• Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments
• Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans
• Updates and sends training reports to client, covering training progress, evaluation results, and other training details
• Identifies departmental and companywide training needs; plans and prioritizes activities to address those needs
• Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance
• Conducts weekly meeting with staff to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates
• Develops training module, as necessary, for specialized training requirement; conducts research and gathers materials based on the specific need
• Develops and implements action plans to address performance gaps of subordinates; recommends / implements corrective action as necessary
• Works closely with the Implementation and Process Team for any Client/Operational requirements.
• Performs other duties assigned by the Operations Manager

Requirements

• Candidates must possess at least a Bachelor’s/College Degree in any course
• Good leadership skills and can work well with the team
• With exceptional presentation and interpersonal skills
• Excellent written and verbal communication skills
• Ability to lead and work well in dynamic situations, anticipate and mitigate problems
• Ability to plan, multi-task and manage tie effectively
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Amenable to flexible work schedules and flexible working hours as determined by business need/s
• Works well with time management and optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with great grasp on the business and associate needs
• Resolution/results oriented and can proactively propose/share process improvement ideas/insights
• Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
• Eager to promote and uphold the corporate values
• Willing to be assigned in Ortigas, Pasig City and Cubao, Quezon City
• Can start ASAP